Willow Burn Hospice
As of , Willow Burn Hospice publishes donation guidance covering 24 of the 110 items in this directory: 12 they can't accept, 1 they may accept in some cases and 11 they accept, plus 1 category-wide rule.
Furniture is not accepted or sold directly in Willow Burn's own shops; it is instead handled through a referral partnership with CDFHS (County Durham Furniture Help Scheme), which shares 20% of furniture sale proceeds with the hospice.
Baby & children
4-
Can't accept
Their wording
“Prams, pushchairs/buggies, baby walkers/baby bouncers, high chairs, cots and mattresses and baby slings”
-
Can't accept
The 'mattresses' here is read as cot mattresses given it is listed directly alongside 'cots' in a baby-equipment list.
Their wording
“Prams, pushchairs/buggies, baby walkers/baby bouncers, high chairs, cots and mattresses and baby slings”
-
Can't accept
Their wording
“Prams, pushchairs/buggies, baby walkers/baby bouncers, high chairs, cots and mattresses and baby slings”
-
Can't accept
Listed among items refused for safety reasons because effectiveness/safety cannot be guaranteed.
Their wording
“Prams, pushchairs/buggies, baby walkers/baby bouncers, high chairs, cots and mattresses and baby slings”
Toys & games
3-
Can't accept
The statement also excludes handmade knitted clothing.
Their wording
“Handmade knitted items (clothing and toys)”
-
Accepted
Jigsaws must be good quality and complete.
Their wording
“Good quality (and complete) toys, jigsaws and games”
-
Accepted
Toys must be good quality and complete.
Their wording
“Good quality (and complete) toys, jigsaws and games”
Furniture
1✕ Can't accept Furniture is instead routed through a referral partnership with CDFHS (County Durham Furniture Help Scheme), which handles storage, sales and distribution and shares 20% of the sale with Willow Burn. — “Space limitations mean furniture cannot be accepted or sold directly in Willow Burn shops.”
-
Can't accept
Their wording
“Soft furnishings - smaller items and not mattresses and duvets”
Homeware & household
2-
Accepted
Their wording
“Quality homeware and bric-a-brac such as glassware, picture frames, ornaments and kitchenware”
-
Accepted
Their wording
“Quality homeware and bric-a-brac such as glassware, picture frames, ornaments and kitchenware”
Electrical
1-
Accepted
Their wording
“Electrical items”
Safety equipment
1-
Can't accept
Bike helmets are cited as the example under 'sport and safety equipment' that cannot be guaranteed safe.
Their wording
“Sport and safety equipment i.e. bike helmets”
Mobility & medical
1-
Can't accept
Their wording
“Wheelchairs”
Sharps & weapons
2-
Can't accept
Their wording
“Weapons i.e. knives”
-
Can't accept
Their wording
“Weapons i.e. knives”
Media & books
3-
Accepted
Their wording
“Books, CDs, DVDs and games”
-
Accepted
Their wording
“Books, CDs, DVDs and games”
-
Accepted
Their wording
“Books, CDs, DVDs and games”
Restricted materials
1-
Can't accept
Their wording
“Animal products i.e. real fur”
Bedding & textiles
2-
Can't accept
Duvets are explicitly excluded from soft furnishings; pillows are not separately mentioned in this text.
Their wording
“Soft furnishings - smaller items and not mattresses and duvets”
-
Check first
Only smaller soft-furnishing items are accepted; mattresses and duvets are excluded.
Their wording
“Soft furnishings - smaller items and not mattresses and duvets”
Clothing & accessories
3-
Accepted
Their wording
“Women's, men's and children's clothing”
-
Accepted
Handbags, belts and ties are grouped here as clothing accessories alongside jewellery.
Their wording
“Accessories including handbags, shoes, belts, ties and jewellery”
-
Accepted
Their wording
“Accessories including handbags, shoes, belts, ties and jewellery”
Other things they mention
More rules from their donation guidance, in their own words — these don't have their own page on this site yet:
- Can't accept Damaged, broken, incomplete or unsafe items (general condition requirement) — “We are unable to sell damaged, broken, incomplete or unsafe items.”
- Can't accept Baby slings / carriers — “Prams, pushchairs/buggies, baby walkers/baby bouncers, high chairs, cots and mattresses and baby slings”
- Can't accept Hand-knitted or handmade clothing — “Handmade knitted items (clothing and toys)”